SIMPLE 3 STEP CLAIM PROCESS?
Step 1 – Complete Our Form
This form although short and super quick to complete, will enable us to start the process of contact you to discuss your refund.
Step 2 – Provide Your Details
In order for us to investigate and act on your behalf we simply require the dates of your flight and the flight number. You’ll likely find these in your email if you have no paperwork left.
Step 3 – Wait For Your Refund
We will go to work battling the flight companies to get you the money that you and your families deserve. Once we hear from the flight provider in question, we will send you your cheque.
If you’re delayed, cancelled or re-routed flight qualifies, the EU regulation is simple and specific.
- €250 per passenger for flights of up to 1,500 kilometres beginning or landing in the EU
- €400 per passenger for flights between 1,500 and 3,500 kilometres beginning or landing in the EU
- €600 per passenger for flights over 3,500 kilometres, beginning or landing in the EU
We charge no up-front fees, nor do we charge if your case in not settled by the airline. If we obtain settlement from the airline, we will deduct our charges from the money received and send you the rest. The maximum we will charge for our service is 21% (+ VAT) of the compensation received plus a fixed £27.50 for insurance.
In the last 6 years, based on current industry acknowledged figures and averages, there are 6.1 million potential claimants in the UK. This factors in all of the passengers on flights delayed for 3 hours or more, who were not delayed due to exceptional circumstances. The CAA has confirmed that the total passengers handled by UK airports in 2015 was over 239 million and the average number of passengers per plane is 126.6.
As long as the ticket was purchased and paid for and was not a free flight then each passenger can claim. It is the passenger that is entitled to claim compensation, not the person who paid for the ticket.
Yes – 100%! If you are over 18, just manage your family, friends and fellow passenger claims by using our online process, sending us their documentation and personal details. If you are under 18 you will have to ask someone to claim for you, and parents can even claim for their children or infants if they didn’t have their own seat or paid reduced ticket fare.
We can pick up your claim at any stage, whether you have already written or spoken to the airline or the CAA. We hear from multiple customers who are told – incorrectly – by airlines that they had an in-valid claim. Our historical flight database is updated in real time and you can put your flight details in and we simply pick up your case, helping you to secure a correct and successful result.
Although regulation EU 261 states that claims can be made for any flights since 2005, for flights older than six years this is unlikely, as this is the time limit for this type of claim in English law. So we recommend 6 years but we will try on your behalf, for even further back.
Every claim is different and unique so it’s impossible to give an exact time scale but claims can be settled in as little as 1 week. But claiming with us is quicker than going direct to an airline or the CAA – in fact we have customers who were 100% sure they had a valid claim, who have written over 20 letters to the airlines only to be told they had claim, which we then subsequently won on their behalf! Rest assured, we automatically issue court proceedings against an airline if required should they not reply to our communication.
If you had more than one flight on a single booking and arrived at your final destination more than three hours late, you can claim compensation even if the initial departing flight was delayed by less than three hours.